Home Refer Friend Payout Contact Affiliate
 

[ Back ]

FAQ

  1. When I enter my game code, I get the message that I have not entered enough numbers, why is this?
  2. If I have entered an incorrect number, can I still correct it?
  3. Why must I mention my name and address when I have won a prize?
  4. Can I also play if I live in Belgium?
  5. If the game doesn't start, do I get my money back?
  6. My game was cut-off, have I lost my credit now?
  7. Are there restrictions regarding the playing of games?
When I enter my game code, I get the message that I have not entered enough numbers, what is the cause of this?

Sometimes this happens when the call was made via a mobile phone, with which the DTMF-tones (the tones with which numbers are distinguished) on the phone are audible when pushed. This is probably due to the quality of the tones being sent. Our advice is to switch off the sound tones on the phone. With most phones this is possible. If this does not solve the problem, the phone is not suitable for sending DTMF-tones. Use a different phone.

If I have entered an incorrect number, can I still correct it?

As long as you have not ended the 6 numbers with a hash you can still correct them. To do this, enter more than the 6 numbers asked for and finish off with a hash. The computer sees an incorrect code and will allow you to enter 6 numbers again. If you have finished an incorrect code with a hash, the credits are still added after calling again and sending through the correct code.

Why must I mention my name and address when I have won a prize?

When transferring the amounts, a minimum amount of data is always mandatory. Other than the account number we also need your last name and place of residence which should go with your account number. The E-mail address is requested to be able to reach you in case your account number is for example filled in incorrectly and to periodically keep you informed of updates and actions (at the most 1x per month).

Can I also play if I live in Belgium?

It is also possible to play from within Belgium. For this click on the flag in the game window to change countries. A Belgium call-in number will appear.

If the game doesn't start, do I get my money back?

In principle, nothing can go wrong and you will get your credit anyway. Because you can only call with a recognised telephone number, credit that does not arrive at the game are automatically saved on our servers and then linked to your telephone number. If something nevertheless goes wrong, report it to us by means of the feedback form. Complaints are treated very seriously and solved to satisfaction.

My game was cut-off, have I lost my credit now?

A so-called "cookie" is placed on your PC by the game panel. When starting the game panel again, this cookie is read and via the information on our game server, we look if there is any credit left. If this is the case you will receive a report and you can continue your game. The cookie basically has a valid period of 10 minutes. After this time the credits are automatically linked to your telephone number. The next time you call, the extra credit will be added to your credit meters. If you have opened a players-account, the previous game will be restored, including the credit you have left, after logging in. If the game does not restore with the credit you thought should be due, fill in the feedback form in the info panel. Report the credit and the time of the interference.

Are there restrictions regarding the playing of games?

In principle you can play as much as you want you, but we do keep an eye on the game conduct of our players. When we do pick up abnormal playing, we warn the concerned player. But when we are seriously of the opinion that our games are used to misuse calling credit, the rip-off of call providers, the unlawful calling at the cost of others, the laundering of dirty money or other actions which can reasonably be assumed not to be regarded as normal play behaviour, then we reserve the right to hold back the payment of possible prizes and possibly exclude players from taking part.



 
All games powered by Simbat Entertainment